Minockio

Contact

Need to get in touch?
We'd love to hear from you!

Minockio Co., Ltd 45 Soi Latprao 65/1, Latprao Rd.,
Sapansong, Wangthonglang,
Bangkok, 10310
Thailand

contact@minockio.com

Question about Shipping.

Q: How long will it take to get my item?
Answer

We offer various shipping options. Delivery time depends on your location and the option you choose. In general, express shipping services such as FedEx and DHL ships from Bangkok to most international destinations within 2-5 days. Regular postal services may take longer.

Q: How much does it cost to ship to my country?
Answer

We offer various shipping options. You can see the rate of each option before you make the payment.

Q: Where do you ship from?
Answer

Bangkok, Thailand.

Q: Do you offer international shipping?
Answer

We ship internationally.

Q: How do I check my order status?
Answer

Please log-in into your account and checkyour order status.

Q: How do I locate my tracking number?
Answer

Please log-in into your account and check your tracking number. Or you can refer to your shipping confirmation email.

Q: How do I track my package?
Answer

FedEx: go to …

DHL: go to …

Regular Postal Service: go to …

Question about How to Pay.

Q: How do I pay for my Minockio?
Answer

We accept only the following payment methods: Credit Card, PayPal and Paysbuy.

Q: Do you accept Cheque, Bank deposit, Electronic or Wire Transfer?
Answer

No.

Q: How do I use the voucher code?
Answer

You can fill in your voucher code before you choose the payment method.

Question about Return Policy.

Q: What is the return policy?
Answer

We do NOT accept return, unless your Minockio is defective or was sent to the wrong person.

Q: How long can I wait to send it back after I receive my Minockio?
Answer

2 weeks after you receive your Minockio.

Q: The Minockio I received isn't the Minockio I designed.
Answer

We are so sorry. Please contact us at contact@minockio.com. We will arrange with you for the return of the Minockio you received and send you the right one soonest possible.

Q: Can I get a refund?
Answer

We do NOT issue refund. We will send you a new Minockio.